citi bank manages home depot’s portfolio

this information is probably public, so… whatever - what isn’t generally known is that if you call citi bank because your mastercard account was compromised and you need to make a payment to the account, but can’t because your web access has been shutdown and you want to make a phone payment then, after talking to a guy for 15 minutes - during which you desperately scour the web for your bank account information because you’re in a foreign country and have no account info, and you normally don’t need it, because you do everything online and that when you find the relevant info (triumphantly) he’ll try to make a payment and first tell you that the maximum payment is $1000, he’ll then ask you if you’re certain about your bank account info, he’ll challenge you when you assert “yes” and then… he’ll offer to transfer you to someone with the appropriate, higher credentials to initiate a paymment, he’ll also assure you that he’s made a plethora of notes in your account outlining circumstances and waving fees and finance charges… then, you’ll end up talking to a gruff and curt man in Tech Support (whatever that’s for) who will berate you for calling him with a query not in his domain. he’ll even advise you on how to set up an online account to make payments, even though your circumstances, as outlined, have no bearing on this advice, you’ll beg to be transfered to someone whose expertise is inline with your needs, this is how you’ll say that when he shows further confusion :
“ummm, ok, just transfer me to whoever you feel is the most appropriate person in this situation”

after some buzzing and clicking, you’ll end up on the other end of the line from a kind and confused woman named Sue who works for Home Depot and will have no idea why you’re calling. she’ll initially insist that this isn’t mastercard and that she doesn’t know what to do. you’ll eventually figure out that citi bank, who issued your card, also administers the portfolio of home depot, it will be an interesting tangle to these tortured and anonymous corridors of customer service (the building that houses these people will begin to sprout tunnels, trapdoors and fake-walls from the previous blank, black box). 

You’ll be transfered 4 more times.

You might cry.

You’ll end up with Karen, who’s a really sweet lady. She’ll tell you no one can do anything for you. She’ll tell you you have to wait at least a week. She’ll be friendly, but you’ll hate her in the situation she is embedded within.  you’ll feel sorry that you have to hate her, all the while being thankful that someone finally just cut the bs and told you the unfortunate truth. the situation can’t be helped.